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Cannot create account

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I registered a master account, but I cannot create a playing account. It always give me the following 2 errors:

 

1. Password must be a combination of numbers and letters

2. System failure

 

I use a password between 6-12 letters and numbers, so it's not my fault. Tried a thousand different passwords and usernames, can't register anything.

Is there any way an admin can create an account for me?

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